Careers | The Compass Center

Career Opportunities

Join The Compass Center and help bring counseling and advocacy services to primary and secondary victims of sexual and domestic violence.

Sexual Assault Advocate

Sexual Assault Advocate

Job Description and Qualifications

ORGANIZATION SUMMARY

The Compass Center is an innovative, trauma-informed non-profit victim service organization dedicated to supporting victims of sexual, relational and family trauma. The Mission “Navigating the journey to healing for all impacted by sexual, relational and family trauma” is fulfilled through a variety of programs, services, education and prevention initiatives.

CORE VALUES

Safety

Compassion

Commitment

Integrity

Expertise

POSITION SUMMARY

The Sexual Assault Advocate supports the mission and values of the organization by providing trauma-informed, client-centered, and culturally-responsive crisis advocacy and support services to survivors of sexual violence and their families. This position is a client-facing role and will provide exceptional service to all individuals and communities served by the organization. This is a part-time PRN position with the opportunity for flexible scheduling.

PRIMARY RESPONSIBILITIES

Programs and Services:

Assist in the coverage of the 24-hour sexual assault line, providing crisis intervention, emotional support, safety planning and information and referral services to survivors of sexual violence and human trafficking.
Provide in-person services and support to survivors of sexual assault. This includes traveling to non-traditional safe locations such as hospitals, law enforcement centers, community service providers, etc. within a four-county region (Minnehaha, Lincoln, Turner, McCook).
Provide advocacy and support to survivors of sexual violence who are incarcerated or are in confinement settings.
Develop and maintain expertise in Trauma-Informed Care, the Prison Rape Elimination Act, Advocacy Best-Practices, and others as identified and assigned.
Work collaboratively with community systems used by survivors of sexual violence during crisis and provide feedback on how to improve systems to better meet survivor needs.
Participates as a representative of The Compass Center at Minnehaha/Lincoln County Sexual Assault Response Team meetings as requested by immediate supervisor.
Provides presentations to community members and service providers about topics related to sexual violence and/or Compass Center services.

Administration:

Maintain accurate and complete records of all services delivered in accordance with agency protocols and procedures.
Strictly adhere to agency confidentiality and safety protocols.
Adhere to all agency protocols and policies regarding services to clients.
Complete at least 6 shifts per month and record time according to agency policies and procedures.
Other duties and responsibilities as assigned by Advocacy Coordinator.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS

High School Diploma or GED required. Bachelor’s degree preferred. Equivalent combination of education and experience may be accepted. Must be 18 years old with a valid driver’s license and automobile insurance. Must have a motor vehicle for independent transportation. Must pass a FBI/LE and an Abuse/Neglect registry/background check.

CORE COMPETENCIES

Passion for the agency’s mission
Commitment to The Compass Center’s core values
Knowledge of, or a willingness to learn about and practice trauma-informed responses and practices
Strong sense of empathy/compassion towards others
Individual initiative with strong team-player mentality
Strong commitment to confidentiality and ethical conduct
Ability to identify problems and assist with finding solutions
Crisis de-escalation and intervention skills
Knowledge of and ability to set appropriate boundaries with clients

COMPENSATION AND BENEFITS

This is a part-time, PRN, non-exempt position and will include nights, evenings, weekends and holidays. At least 6 shifts per month are required. Various shifts available. The pay for this position is $2.00/hour for all hours not providing victim/community education services, $25/hour for all client related community education services.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

This position operates in a variety of locations within Minnehaha, Lincoln, Turner and McCook counties. Work environment may include hospital, law enforcement, and incarceration settings. Additional settings not listed here may be required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

Regularly required to talk or hear.
Frequently required to stand/walk
Frequently required to use hands to handle or feel and reach items
Required to have close visual acuity to perform activities like preparing and analyzing data, viewing a computer terminal, and extensive reading.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

TRAVEL

Frequent travel required, all within Minnehaha, Lincoln, Turner, and McCook counties. Mileage reimbursement provided.

EQUAL EMPLOYMENT OPPORTUNITY

The Compass Center is an EOE employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight or marital status in employment or the provision of services and is an equal opportunity employer.

DISCLAIMER

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

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Clinical Services Supervisor - Youth & Family Services

Clinical Services Supervisor – Youth & Family Services

Job Description and Qualifications

ORGANIZATION SUMMARY

The Compass Center is an innovative, trauma-informed, non-profit victim service organization dedicated to supporting victims of sexual, relational, and family trauma. The mission “Navigating the journey to healing for all impacted by sexual, relational and family trauma” is fulfilled through a variety of programs, services, and education and prevention initiatives.

CORE VALUES

Safety

Compassion

Commitment

Integrity

Expertise

POSITION SUMMARY

The Clinical Services Supervisor (CSS) – Navigators Youth & Family Services provides clinical leadership, administrative oversight, programmatic guidance, and direct therapeutic services for a multidisciplinary team, including therapists, advocates, crisis care navigators, interns, and other direct service staff within Navigators Youth & Family Services, which includes Little Navigators and VOICE (Validation, Outreach, Intervention, Counseling & Empowerment). This role ensures high-quality, trauma-informed care by providing individual counseling services, guiding treatment planning, staff supervision, crisis intervention strategies, and implementing best practices in crisis services.

The CSS collaborates with the Director of Navigators Youth and Family Services to ensure the operational and clinical success of their assigned team.

The CSS oversees therapeutic and clinical provision for the Youth Voices in Prevention (Youth VIP) program, in addition to supporting Little Navigators and VOICE general youth-focused services.

The ideal candidate is a trauma-informed, strategic leader with expertise in clinical supervision, advocacy services, crisis response, and client-centered care.

PRIMARY RESPONSIBILITIES

Individual Counseling Services (40-50%):

Provide trauma-informed individual and/or group counseling services to youth/adolescents in the Navigators Youth & Family Services team.
Conduct clinical assessments, develop treatment plans, and monitor client progress.
Maintain accurate and timely clinical documentation in compliance with agency and funding requirements.
Utilize evidence-based practices, including EMDR, play therapy (for youth clinicians), CBT, or other trauma-focused interventions.
Offer crisis intervention and immediate emotional support for high-risk clients.

Leadership, Supervision, & Clinical Oversight (25-30%):

Provide clinical and administrative supervision for assigned therapists, crisis care navigators, advocates, interns, and other staff.
Conduct case consultations and multidisciplinary team meetings, ensuring evidence-based and trauma-informed interventions.
Support staff in treatment planning, advocacy strategies, and crisis response.
Ensure program compliance, documentation accuracy, and ethical service delivery.
Lead team performance evaluations, goal-setting, and professional development plans.
Oversee the clinical provision of services for YouthVIP, ensuring therapeutic integration into prevention programming.
Collaborate with the Director of Youth & Family Services to ensure program success.
Provide training on trauma-informed youth services and adolescent development.

Program & Team Leadership (10-15%):

Ensure compliance with agency policies, ethical guidelines, and professional standards.
Collaborate with leadership to enhance service models and improve client outcomes.
Participate in strategic planning, policy development, and program evaluation.
Assist with hiring, onboarding, and training of therapists, crisis care navigators, advocates, and interns.
Provide leadership in service expansion and crisis response initiatives.

Training & Professional Development (5-10%):

Provide licensure supervision and mentorship for clinical staff.
Lead internal training initiatives in trauma-informed practices, advocacy strategies, and evidence-based interventions.
Guide staff in developing specialized competencies, including EMDR, play therapy, crisis intervention and case management.
Support the implementation of new treatment and advocacy models to enhance service effectiveness.

Crisis Intervention & Risk Management (5%):

Supervise staff in managing high-risk cases, safety planning, and crisis interventions.
Serve as an escalation point for complex clinical and advocacy-related concerns.
Ensure compliance with risk management protocols and agency policies.

Multidisciplinary Team & Service Integration (5%):

Oversee therapy and advocacy programs for children and adolescents in Navigators Youth & Family Services.
Ensure integration of therapeutic services with Youth VIP, Little Navigators, and community partnerships.
In partnership with the Director of Navigators Youth & Family Services, strengthen partnerships with schools and youth-serving organizations.

POSITION REQUIREMENTS

Master’s Degree in Social Work, Counseling, Psychology, or a related field.
Licensed (LPC-MH, LCSW-PIP, LMFT, or equivalent. Supervisor credential required.
Minimum of two years of experience working with trauma survivors in a clinical or advocacy setting.
Experience supervising multidisciplinary teams including therapists, advocates, and crisis response staff preferred.
Knowledge of trauma-informed care, crisis intervention, case management, and best clinical practices.
Strong skills in case documentation, team leadership, and service coordination
Commitment to fostering a welcoming, respectful, and accessible environment where all individuals receive fair and inclusive support in client services.

PREFERRED QUALIFICATIONS

Experience supervising clinicians, advocates, and interns.
Specialized training in EMDR, play therapy, crisis intervention, or trauma-informed advocacy.
Familiarity with crime victim compensation funding, survivor support services, and community services.
Strong ability to train and develop staff in trauma-informed approaches.

CORE COMPETENCIES

Leadership & Influence – Inspires and motivates staff, fostering engagement and trust.
Trauma-Informed Practice – Applies trauma-responsive principles to therapy, advocacy, and supervision.
Strategic Thinking – Anticipates challenges, develops solutions, and aligns clinical services with agency goals.
Decision-Making & Problem-Solving – Exercises sound clinical and ethical judgment under pressure.
Collaboration & Teamwork – Builds effective relationships with internal teams and external partners.
Fair & Inclusive Practices – Ensures that services are accessible, welcoming, and respectful of all individuals.
Resilience & Adaptability – Navigates complex situations with composure, flexibility, and perseverance.
Communication & Documentation – Conveys information effectively in verbal, written, and digital formats.

WORK ENVIRONMENT

This position operates in a fast-paced professional office and/or clinical environment and requires regular interaction with clients, staff and community partners while maintaining a high standard of confidentiality and professionalism.

This role may involve both office-based and direct service work, depending on team placement.
This position routinely uses standard office equipment such as computers, phones, and photocopiers.
Staff may need to travel locally for outreach, training, and professional development.
The work environment requires the ability to manage sensitive situations with discretion and maintain emotional resilience when handling trauma-related cases.

PHYSICAL DEMANDS

The physical demands described here are representative of those required to successfully perform the essential functions of this job:

Regularly required to speak and hear to effectively communicate with clients and colleagues.
Frequently required to stand, walk, and use hands to handle or reach for items.
Required to have close visual acuity to prepare and analyze data, read materials, and operate a computer.
Occasionally required to lift office products or supplies weighing up to twenty pounds.

COMPENSATION & BENEFITS

This is a full-time, exempt position with a 36 to 40 hour core workweek. Some flexibility in scheduling is available and remote work may be permitted on occasion based on organizational needs and supervisor approval.

The Compass Center offers a competitive benefits package, including:

Competitive salary based on experience.
Generous paid time off, wellness hours, and professional development support.
Comprehensive benefits package, including health insurance and retirement contributions.
Opportunities for growth and leadership within the organization.

TRAVEL

Occasional travel within the four-county service area for client outreach, training, and professional development.
Some overnight trips for conferences and specialized training may be required.

DISCLAIMER

This job description is not intended to cover all responsibilities but provides a general overview of expectations. Other duties, responsibilities, and activities may be assigned as needed to meet the evolving needs of The Compass Center.

Click Here to Apply

Clinical Services Supervisor - Adult Services

Clinical Services Supervisor – Adult Services

Job Description and Qualifications

ORGANIZATION SUMMARY

CORE VALUES

Safety

Compassion

Commitment

Integrity

Expertise

POSITION SUMMARY

The Clinical Services Supervisor (CSS) – Adult Services provides clinical leadership, administrative oversight, programmatic guidance, and direct therapeutic services for a multidisciplinary team, including therapists, advocates, crisis care navigators, interns, and other direct service staff within Adult Services. This role ensures high-quality, trauma-informed care by providing individual counseling services, guiding treatment planning, staff supervision, crisis intervention strategies, and implementing best practices in crisis services.

The CSS collaborates with the Director of Adult Services to ensure the operational and clinical success of their assigned team.

For the Adult team: The CSS focuses on clinical oversight for therapy and advocacy services for adult survivors of domestic, sexual assault, and trauma.

The ideal candidate is a trauma-informed, strategic leader with expertise in clinical supervision, advocacy services, crisis response, and client-centered care.

PRIMARY RESPONSIBILITIES

Individual Counseling Services (40-50%):

Provide trauma-informed individual and/or group counseling services to either adults (Adult Services team) or youth/adolescents (Youth & Family Services team), depending upon placement.
Conduct clinical assessments, develop treatment plans, and monitor client progress.
Maintain accurate and timely clinical documentation in compliance with agency and funding requirements.
Utilize evidence-based practices, including EMDR, CBT, or other trauma-focused interventions.
Offer crisis intervention and immediate emotional support for high-risk clients.

Leadership, Supervision, & Clinical Oversight (25-30%):

Provide clinical and administrative supervision for assigned therapists, crisis care navigators, advocates, interns, and other staff.
Conduct case consultations and multidisciplinary team meetings ensuring evidence-based and trauma-informed interventions.
Support staff in treatment planning, advocacy strategies, and crisis response.
Ensure program compliance, documentation accuracy, and ethical service delivery.
Lead team performance evaluations, goal-setting, and professional development plans.
Collaborate with the Director of Adult Services to ensure program success.

Specific Responsibility on Adult team:

Oversee clinical services for adult clients, ensuring alignment with best practices for adult trauma treatment.
Support the integration of advocacy services with therapy to provide comprehensive care.
Provide training on adult-focused trauma treatment models and crisis intervention.

Program & Team Leadership (10-15%):

Ensure compliance with agency policies, ethical guidelines, and professional standards.
Collaborate with leadership to enhance service models and improve client outcomes.
Participate in strategic planning, policy development, and program evaluation.
Assist with hiring, onboarding, and training of therapists, crisis care navigators, advocates, and interns.
Provide leadership in service expansion and crisis response initiatives.

Training & Professional Development (5-10%):

Provide licensure supervision and mentorship for clinical staff.
Lead internal training initiatives in trauma-informed practices, advocacy strategies, and evidence-based interventions.
Guide staff in developing specialized competencies, including EMDR, crisis intervention and case management.
Support the implementation of new treatment and advocacy models to enhance service effectiveness.

Crisis Intervention & Risk Management (5%):

Supervise crisis care navigators and advocates in managing high-risk cases, safety planning, and crisis interventions.
Serve as an escalation point for complex clinical and advocacy-related concerns.
Ensure compliance with risk management protocols and agency policies.

Multidisciplinary Team & Service Integration (5%):

Oversee Provide specialized support for adult survivors of domestic violence, sexual assault, and trauma.
Align adult counseling and advocacy services with evidence-based best practices.

POSITION REQUIREMENTS

Master’s Degree in Social Work, Counseling, Psychology, or a related field.
Licensed (LPC-MH, LCSW-PIP, LMFT, or equivalent. Supervisor credential required.
Minimum of two years of experience working with trauma survivors in a clinical or advocacy setting.
Experience supervising multidisciplinary teams including therapists, advocates, and crisis response staff preferred.
Knowledge of trauma-informed care, crisis intervention, case management, and best clinical practices.
Strong skills in case documentation, team leadership, and service coordination
Commitment to fostering a welcoming, respectful, and accessible environment where all individuals receive fair and inclusive support in client services.

PREFERRED QUALIFICATIONS

Experience supervising clinicians, advocates, and interns.
Specialized training in EMDR, play therapy, crisis intervention, or trauma-informed advocacy.
Familiarity with crime victim compensation funding, survivor support services, and community services.
Strong ability to train and develop staff in trauma-informed approaches.

CORE COMPETENCIES

Leadership & Influence – Inspires and motivates staff, fostering engagement and trust.
Trauma-Informed Practice – Applies trauma-responsive principles to therapy, advocacy, and supervision.
Strategic Thinking – Anticipates challenges, develops solutions, and aligns clinical services with agency goals.
Decision-Making & Problem-Solving – Exercises sound clinical and ethical judgment under pressure.
Collaboration & Teamwork – Builds effective relationships with internal teams and external partners.
Fair & Inclusive Practices – Ensures that services are accessible, welcoming, and respectful of all individuals.
Resilience & Adaptability – Navigates complex situations with composure, flexibility, and perseverance.
Communication & Documentation – Conveys information effectively in verbal, written, and digital formats.

WORK ENVIRONMENT

This role may involve both office-based and direct service work, depending on team placement.
This position routinely uses standard office equipment such as computers, phones, and photocopiers.
Staff may need to travel locally for outreach, training, and professional development.
The work environment requires the ability to manage sensitive situations with discretion and maintain emotional resilience when handling trauma-related cases.

PHYSICAL DEMANDS

The physical demands described here are representative of those required to successfully perform the essential functions of this job:

Regularly required to speak and hear to effectively communicate with clients and colleagues.
Frequently required to stand, walk, and use hands to handle or reach for items.
Required to have close visual acuity to prepare and analyze data, read materials, and operate a computer.
Occasionally required to lift office products or supplies weighing up to twenty pounds.

COMPENSATION & BENEFITS

The Compass Center offers a competitive benefits package, including:

Competitive salary based on experience.
Generous paid time off, wellness hours, and professional development support.
Comprehensive benefits package, including health insurance and retirement contributions.
Opportunities for growth and leadership within the organization.

TRAVEL

Occasional travel within the four-county service area for client outreach, training, and professional development.
Some overnight trips for conferences and specialized training may be required.

DISCLAIMER

Click Here to Apply

Staff Therapist - Adult Services

Staff Therapist – Adult Services

Job Description and Qualifications

ORGANIZATION SUMMARY

CORE VALUES

Safety

Compassion

Commitment

Integrity

Expertise

POSITION SUMMARY

The Adult Services Therapist provides trauma-focused therapy for adult individuals who have been exposed to violence, abuse, or other forms of trauma. This role supports the mission and values of the organization by providing individual and group counseling to adults who are primary and/or secondary survivors of sexual, relational and family trauma.

The Adult Services Therapist will maintain an outpatient therapy case load while designing and implementing effective, compassionate, and creative treatment/interventions reflective of the needs of the survivors. The Adult Services Therapist works under the direction of a Clinical Services Supervisor and in collaboration with all other members of the Adult Services team in a multidisciplinary teams approach to provide trauma-responsive care, ensuring that individuals receive the necessary emotional and developmental support to heal from past trauma and reduce their risk of future victimization.

The ideal candidate is deeply knowledgeable in risk factors for victimization, crisis response, case management, and trauma-informed interventions and is passionate about helping individuals recover from violence, rebuild trust, and develop a foundation for lifelong healing and safety.

PRIMARY RESPONSIBILITIES

Trauma-Focused Therapy for Adults (80%)

Provide trauma-informed individual and/or group therapy for individuals over the age of 18 who have experienced violence, abuse, or neglect.
Conduct clinical assessments, develop treatment plans, and monitor client progress.
Utilize evidence-based practices, including EMDR, CBT, or other trauma-focused interventions.
Conduct comprehensive trauma-informed assessments, develop treatment plans, and monitor progress.

Collaboration & Team-Based Service Integration (5-10%)

Collaborate with Therapists, Advocates, and community supports to provide holistic, wraparound support for those impacted by violence.
Participate in weekly case consultations, clinical supervision, and professional development training focused on trauma recovery.
Provide specialized support for adult survivors of domestic violence, sexual assault, and trauma.
Support community outreach efforts to expand awareness of risk factors of victimization and available therapeutic services.

Training & Crisis Intervention (5-10%)

Provide trauma-informed crisis interventions for individuals over the age of 18 utilizing walk-in services who have experienced violence, abuse, or neglect.
Respond to disclosures and discussion of interpersonal violence with professionalism and compassion both in one-on-one and group settings.
Develop and maintain expertise in trauma-informed practices.
The Adult Services Therapist will become a Certified Clinical Trauma Professional. Other areas of expertise and knowledge may be identified and pursued to meet client needs.
Develop and maintain expertise in topics of domestic violence, child abuse, human trafficking, sexual abuse, etc.
Support the presence of survivors in community settings by modeling healthy boundaries, self-care and skills of emotional regulation; maintaining personal boundaries in the community and on social media that consistently affirm confidentiality, healthy relationships and TCC values.

Administrative (5%)

Maintain accurate, timely clinical documentation in compliance with agency and funding requirements.
Strictly adhere to agency confidentiality and safety protocols.
Adhere to all agency protocols and policies regarding services to clients
Participate in the ongoing evaluation of the clinical program and assist in developing and implementing new program services and assisting with outreach and communication.
Other duties and responsibilities as assigned by Clinical Services Supervisor and/or Director of Adult Services.

POSITION REQUIREMENTS

Education & Licensure

Master’s degree in Social Work, Counseling, Psychology, or a related field.
Licensed or license-eligible or actively pursuing licensure (LPC, LPC-MH, LCSW, LCSW-PIP, LMFT, or equivalent) in South Dakota.

Experience

Minimum of one year of experience working with individuals in a clinical or therapeutic setting.
Experience with trauma-informed therapy.
Knowledge of ACEs (Adverse Childhood Experiences), and the impact of early exposure to violence and trauma.

PREFERRED QUALIFICATIONS

Specialized training in TF-CBT, EMDR, crisis intervention, or other evidence-based modalities for trauma treatment.
Experience working in advocacy, family services, or trauma-informed programs.
Familiarity with crime victim compensation funding, survivor support services, and community services.

CORE COMPETENCIES

Trauma-Informed Practice – Applies trauma-responsive principles to therapy, advocacy, and supervision.
Decision-Making & Problem Solving- Exercises sound clinical and ethical judgement under pressure.
Collaboration & Teamwork- Builds effective relationships with internal teams and external partners.
Resilience & Adaptability- Navigates complex situations with composure, flexibility, and perseverance.
Communication & Documentation- Conveys information effectively in verbal, written, and digital formats.

WORK ENVIRONMENT

This position operates in an extremely busy professional office. Requires regular interaction with professionals in a fast paced, trauma-informed environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

PHYSICAL DEMANDS

The physical demands described here are representative of those required to successfully perform the essential functions of this job:

Regularly required to speak and hear to effectively communicate with clients and colleagues.
Frequently required to stand, walk, and use hands to handle or reach for items.
Required to have close visual acuity to prepare and analyze data, read materials, and operate a computer.
Occasionally required to lift office products or supplies weighing up to twenty pounds.

COMPENSATION & BENEFITS

This is a full-time, exempt position with a 36-hour core workweek. Some flexibility in scheduling based on client and program needs.

The Compass Center offers a competitive benefits package, including:

Competitive salary based on experience.
Generous paid time off, wellness hours, and professional development support.
Comprehensive benefits package, including health insurance and retirement contributions.
Opportunities for growth and leadership within the organization

TRAVEL

Occasional travel, mostly within Sioux Falls. May travel overnight to attend conferences or training.

EQUAL EMPLOYMENT OPPORTUNITY

DISCLAIMER

Click Here to Apply

Crisis Care Navigator - Adult Services

Crisis Care Navigator – Adult Services

Job Description and Qualifications

ORGANIZATION SUMMARY

CORE VALUES

Safety

Compassion

Commitment

Integrity

Expertise

POSITION SUMMARY

The Crisis Care Navigator is an essential member of the Adult Services Team, provide immediate and ongoing support. This role ensures survivors receive comprehensive, trauma-informed care, working closely with internal team members, external agencies, and community partners to help survivors navigate medical, legal, and recovery processes. 

This position is highly team-oriented, engaging in daily check-ins, case consultations, and collaborative problem-solving to ensure seamless advocacy. In partnership with the other Crisis Care Navigators, this role will develop and implement staff training on sexual, relational and family trauma to strengthen organizational expertise. 

The Crisis Care Navigator is also an emergency response advocate, responding to hospitals, law enforcement agencies, and other crisis settings to provide immediate, on-the-ground advocacy for survivors. 

This role requires exceptional crisis response skills, strong collaboration abilities, and a survivor-centered approach. 

PRIMARY RESPONSIBILITIES 

Crisis Intervention & Survivor Advocacy 

Provide immediate crisis response and emotional support to survivors in office, hospitals, law enforcement centers, and emergency shelters.

Serve as a rotating on-call responder (during business hours) for emergency advocacy and forensic exam accompaniment.

Answer phones for clients and non-clients, greet walk-in individuals in crisis, accept donations and packages, and assess immediate needs.

Conduct safety planning with survivors, ensuring individualized safety strategies and access to protection resources.

Assist survivors in filing protection orders, crime victim compensation applications, and securing emergency financial assistance. 
Offer short-term crisis skill building and referrals to long-term therapy and support services.

Team-Based Case Management & Collaboration 

Participate in daily team meetings to discuss new cases, problem-solve barriers, and ensure continuity of survivor care.

Engage in case consultations with team members to review ongoing cases, share expertise, and refine advocacy approaches.

Work closely with the other Crisis Care Navigators to ensure seamless, coordinated services for survivors.

Provide walk-in crisis coverage on a rotating basis, ensuring timely, in-person support for individuals in need. This includes responding to incoming phone calls, monitoring the facility entrance, and assessing the needs of both clients and non-clients to determine appropriate services or referrals.
Maintain clear, survivor-centered communication with therapists, legal advocates, and case managers to develop comprehensive care plans.

Training & Organizational Development 

Co-lead the development and facilitation of staff training on sexual and domestic violence, in partnership with the other Crisis Care Navigators.

Serve as an agency expert on sexual, relational and family trauma, providing ongoing education and technical assistance to staff and external partners. 
Collaborate with outreach teams to enhance community education initiatives around sexual violence awareness, prevention, and survivor support.

Systems Navigation & Community Partnerships 

Act as a liaison between survivors and external agencies, advocating for survivor rights and ensuring equitable access to services.

Provide court accompaniment and legal advocacy, supporting survivors through law enforcement interactions, forensic exams, and legal proceedings.

Build and maintain strong working relationships with medical professionals, law enforcement, prosecutors, and other service providers to improve survivor-centered response systems. 
Identify systemic barriers impacting survivors and work with leadership to implement policy recommendations and advocacy strategies.

Administrative & Compliance Responsibilities 

Ensure timely, accurate, and confidential case documentation in accordance with agency policies and legal requirements.

Track service utilization trends, survivor outcomes, and systemic challenges, providing data-driven feedback to leadership. 
Maintain knowledge of state and federal victim rights laws, staying informed on legislative updates affecting survivors of sexual violence.

POSITION REQUIREMENTS 

Education & Licensure 

Bachelor’s or Master’s degree in Social Work, Psychology, Criminal Justice, or a related field preferred. Equivalent experience in crisis intervention, victim advocacy, or survivor services will be considered.

Experience & Skills

Minimum of 2 years of experience in domestic or sexual violence advocacy, crisis response, or related direct-service roles.

Strong knowledge of trauma-informed care, survivor-centered advocacy, and legal processes affecting sexual violence survivors.

Ability to work effectively as part of a highly collaborative team, participating in daily check-ins and weekly case consultations.

Experience developing and facilitating training programs on sexual violence advocacy is strongly preferred.

Exceptional problem-solving and crisis de-escalation skills, with the ability to navigate high-pressure situations with professionalism and empathy.

Strong interpersonal skills with the ability to build trust with survivors and maintain constructive relationships with law enforcement, medical professionals, and service agencies.

Ability to work flexible hours, including some evenings, weekends, and on-call shifts as part of a rotating crisis response schedule. 
Commitment to confidentiality, ethical advocacy, and survivor-centered service delivery.

 CORE COMPETENCIES 

Trauma-Informed Practice – Applies trauma-responsive principles to therapy, advocacy, and supervision.

Decision-Making & Problem Solving– Exercises sound clinical and ethical judgement under pressure.

Collaboration & Teamwork– Builds effective relationships with internal teams and external partners.

Resilience & Adaptability– Navigates complex situations with composure, flexibility, and perseverance. 
Communication & Documentation- Conveys information effectively in verbal, written, and digital formats.

WORK ENVIRONMENT  

This position operates in an extremely busy professional office. Requires regular interaction with professionals in a fast paced, trauma-informed environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

PHYSICAL DEMANDS 

The physical demands described here are representative of those required to successfully perform the essential functions of this job:

Regularly required to speak and hear to effectively communicate with clients and colleagues.

Frequently required to stand, walk, and use hands to handle or reach for items.

Required to have close visual acuity to prepare and analyze data, read materials, and operate a computer. 
Occasionally required to lift office products or supplies weighing up to twenty pounds.

COMPENSATION & BENEFITS  

This is a full-time, exempt position working 36-hour core per week with some flexibility in scheduling. The Compass Center offers a competitive benefits package, including paid time off, health insurance, and professional development opportunities.

The Compass Center offers a competitive benefits package, including:  

Competitive salary based on experience.

Generous paid time off, wellness hours, and professional development support.

Comprehensive benefits package, including health insurance and retirement contributions. 
Opportunities for growth and leadership within the organization

TRAVEL 

Occasional travel, mostly within Sioux Falls.  May travel overnight to attend conferences or training.  

EQUAL EMPLOYMENT OPPORTUNITY  

The Compass Center is an EOE employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight or marital status in employment or the provision of services and is an equal opportunity employer. 

DISCLAIMER  

Click Here to Apply